What changed in Player One

Platform and admin updates from 22 to 24 April 2026, newest first. See the latest updates.

Admin expansion

Sites, instances, rollouts and customer messaging

Admin gained a dedicated Sites area, stronger instance management, clearer rollout settings and better customer-facing messaging.

Featured update
Sites area
Admins now have one place to see domains and site bindings across the platform, including search, filters, copyable setup details and links to agencies or instances.
New
Sites and domain visibility
See live domains, custom-domain verification status and active/inactive site bindings.
New
Instance detail view
Open a full instance view with status, agency, domain, versions, resource limits and provisioning history.
New
Instance actions
Edit, redeploy, suspend, provision, upgrade or delete instances from the same area.
Improvement
Create/edit flows
Use a simple standard setup path or advanced options to pin versions for special cases.
Improvement
Rollout controls
Default image versions, upgrade-all confirmations and subscription grace periods are clearer.
Improvement
Customer messaging
Emails and labels for account access, setup completion and admin actions were tidied up.
Fix
Quality fixes
Version display, navigation, naming, logs and tagged-item sorting were improved.
Usability pass

Clearer Player One language, reactive flows and better previews

The platform became easier to understand, flows could react to incoming messages, flow editing became more direct, and previews fail more gracefully.

Featured update
Flows can react to messages
Flowdown can now be triggered by channel events including incoming messages, making automations more responsive for support, routing and intake.
Improvement
Clearer Player One language
App, docs and guidance were cleaned up with plainer wording and fewer internal references.
New
Message-triggered flows
Incoming messages can kick off work automatically.
Improvement
Smoother flow editing
Jump straight into editing a flow from runs and detail screens in a wider side-by-side layout.
Improvement
Run scanning
Run lists are more compact, pagination works better, and activity can link to the relevant visual flow area.
Improvement
Preview fallback
Blocked iframe previews now offer an open-in-new-tab path instead of looking broken.
Improvement
Memory and updates
New memory framework and update discipline improve consistency over time.
Improvement
Model guidance
Default model guidance became clearer, with preview options labelled more cautiously.
Fix
Quality fixes
Smoke tests, startup behaviour, update prompts, Forge/session handling and workspace/Fold views were tightened.
Admin communication

Announcement emails and steadier customer rollouts

Admins can now send announcement emails, test them safely first, and benefit from more consistent tenant deployment and upgrade handling.

Featured update
Announcement emails
Platform announcements can now be sent by email as well as shown in the dashboard, with a safer test-send workflow before broad sending.
New
Send announcement emails
Useful for release notes, maintenance notices and upgrade alerts.
Improvement
Test-send workflow
Test with one user first, then send broadly once the message looks right.
Improvement
Customer setup handoff
Deployment flow handles the move from waiting page to live customer instance more cleanly.
Improvement
Upgrade rollout handling
Upgrade behaviour is folded into the deployment path for more predictable instance updates.
Fix
Customer instance stability
Resource settings were adjusted to reduce avoidable slowdowns or instability under load.
Fix
Search/knowledge indexing unblock
Search and knowledge indexing was unblocked for customers using those features.